This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for all orders placed. We strive to ensure you and your pup are completely satisfied with your purchase, and we’ve designed our refund process to be simple, transparent, and hassle-free.
Return Eligibility
You may return any item for a refund within 60 days of receiving your order, provided the item is in its original condition, unused, and in its original packaging. Items that have been worn, washed, damaged, or altered (beyond normal inspection) are not eligible for return or refund.
All returned items will be inspected upon receipt to verify eligibility. If an item is returned in non-eligible condition, it may be sent back to you without processing a refund.
Return Process
To initiate a return, please visit the contact page and submit a return request with your order details (order number, item name, and reason for return). Our customer support team will review your request and provide you with detailed return instructions, including any necessary return labels.
Please ensure all returned items are properly packaged to prevent damage during transit. We recommend keeping a copy of your return tracking information for your reference.
Refund Processing
Once your returned item is received and inspected, and eligibility is confirmed, we will process your refund within 5-10 business days. All refunds will be issued in USD, using the same payment method you used for your original purchase.
Please note that refund processing times may vary slightly depending on your payment provider. It may take additional time for the refund to reflect in your account, depending on their processing policies.
Return Shipping Fees
Consistent with our free shipping policy, we offer free return shipping worldwide for all eligible returns. You will not be charged any additional fees to return your item.
Exceptions
Returns for items that are personalized, custom-made, or marked as “final sale” are not accepted, unless the item is defective or damaged upon receipt. If you receive a defective or damaged item, please contact us via the contact page immediately to arrange a replacement or full refund.
Questions & Support
If you have any questions, concerns, or need assistance with a return or refund, please visit the contact page to get in touch with our customer support team. We are here to help and will respond to your inquiry promptly.
By placing an order, you agree to the terms and conditions outlined in this Refund Policy.
